Summary
We collect personal information when you contact us or request a survey. We use this information to respond to your enquiry and provide our services. We do not sell your data to third parties. You have the right to access, correct, or request deletion of your data at any time.
1. Who We Are
Loft Insulations ("we", "us", "our") is a loft insulation services company based in Manchester, United Kingdom. We operate the website https://loftinsulations.com.
For data protection purposes, we are the data controller. You can contact us regarding any data protection matters at:
2. What Personal Information We Collect
We collect personal information in the following circumstances:
- When you submit a contact form or enquiry: your name, email address, telephone number, postal address or town, and the message you provide.
- When you call us: your name and contact details as provided during the call.
- When we visit your property for a survey: your name, address, and information about your property relevant to the survey.
- When you email us: your email address and any personal information contained in your correspondence.
- Website usage information: we collect standard server logs and, if analytics are enabled, anonymised information about how visitors use our website.
3. How We Use Your Personal Information
We use the personal information we collect for the following purposes:
- To respond to your enquiry and provide the information or services you have requested
- To arrange and conduct loft surveys and provide quotations
- To communicate with you about our services and any work undertaken at your property
- To process payments for services provided
- To comply with our legal and contractual obligations
- To improve our website and services based on usage information
4. Our Legal Basis for Processing
We process your personal information on the following legal bases under UK GDPR:
- Contract performance: processing necessary to perform a contract with you or to take steps prior to entering a contract at your request
- Legitimate interests: our legitimate business interests in responding to enquiries and running our business
- Consent: where you have given explicit consent, such as opting into marketing communications
- Legal obligation: where we are required to process data to comply with a legal obligation
5. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with:
- Our installation team: to arrange and carry out survey and installation appointments
- IT and hosting providers: who host our website and email systems under appropriate data processing agreements
- Professional advisors: such as accountants and solicitors, under strict confidentiality obligations
- Regulatory authorities: where required by law
6. How Long We Keep Your Information
We retain personal information for as long as is necessary for the purposes for which it was collected and to comply with legal obligations:
- Enquiry and quotation records: 3 years from the date of the last communication
- Customer records (where work was undertaken): 7 years from completion of the work
- Financial records: 7 years in accordance with HMRC requirements
7. Your Rights
Under UK GDPR, you have the following rights:
- Right of access: to receive a copy of the personal information we hold about you
- Right to rectification: to have inaccurate information corrected
- Right to erasure: to have your information deleted in certain circumstances
- Right to restrict processing: to limit how we use your information in certain circumstances
- Right to data portability: to receive your information in a structured, machine-readable format
- Right to object: to processing based on legitimate interests or for direct marketing
To exercise any of these rights, please contact us at info@loftinsulations.com. We will respond to all valid requests within one month.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
8. Cookies
Our website may use cookies to improve your browsing experience. Cookies are small text files placed on your device by your web browser. We use only essential cookies necessary for the website to function correctly. We do not currently use tracking or advertising cookies. If this changes, we will update this notice and obtain appropriate consent.
9. Security
We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction. Our website uses HTTPS encryption for all data transmission.
10. Changes to This Notice
We may update this Privacy Notice from time to time. When we make material changes, we will update the "last updated" date at the top of this page. We encourage you to review this notice periodically.
11. Contact Us
If you have any questions about this Privacy Notice or how we handle your personal information, please contact us: